Careers - We are HIRING !
TRAILME combines passion for outdoor and your talent to work in a professional and innovative startup. If you can run faster, think smarter and focus sharper to create new outdoor experiences with us, we would like to know more about you.
Get in touch with us and send your personal track record and achievements to ...
R&D Data Scientist (full-time)
Key tasks
Research and develop a complete analytic concept and advanced solution to monitor – lifetime durability and sustainably of IoT devices in outdoor. Develop guiding principles to improve overall scan detection results. Establish best practice and developed tools, dashboards, and analytic routines based on big data (from our database or external data).
The specific TRAILME platform component and solution should
• Provide analytic dashboards with event results, device performances, runner’s status.
• Predict outages and anomality’s in the usages of IoT in outdoor.
• Configuration optimizations (on beacons as on mobile phones).
• Combine external information, e.g., weather conditions.
• Usage of pattern recognition for configuration optimizations.
R&D Engineer (full-time)
Key tasks
Research and develop a complete tracking and status solution to monitor – lifetime our IoT
devices in outdoor. Develop and apply best user interface practice for a high scalable and mass
adoption solution.
The specific TRAILME platform component and solution should
• Provide complete process support for all life cycle steps in the IoT device handling.
• Support international and global usage
• Support visual and geographic location representation with linked photos
• Interface with other TRAILME components, e.g., analytics/reporting
R&D Engineer for location-based services (full-time)
Key tasks
Research and develop an advanced interactive IoT navigation concept and solution based on
IoT devices for outdoor use cases. The TRAILME solution should
• invent new algorithms and processes to navigate on trails with waypoints and digitals
marked trails (using IoT devices)
• create visual and speech navigation information and directional outputs using the
mobile app and connected wearable watches – e.g., Garmin or e.g., turn left in 50m
• provide a course creation and planning capability for course marking and routing with
digital markers (IoT devices)
• tracking runner ‘s position and progress with predicted progress and alerting on
deviations from the course.
R&D IoT Engineer (full-time)
Key tasks
Create a new type of IoT device (beacon) which suits better the business requirements of
TRAILME. Create a very valuable IP for the company which protects our business model.
Research and develop a new innovative, advanced IoT device – SMART TRACKER which
• can be connected online –via 5G eSims / LoRa
• is equipped with audible or visual features for easy detection.
• improve the usage duration in outdoor for use cases of TRAILME by researching and
defining configuration, settings operating with the BLE technology.
• Expand the usage lifetime for IoT device in outdoor – for energy consumption,
maintenance scenarios, hardware specifications.
Operational & Customer Service Manager
Key tasks
▪ Improve the overall IT TRAILME platform to increase operational efficiency and user experience
▪ Find optimizations in the user journey and experience and improve our customer services
▪ Manage incoming customer requests and support the event managers during the events.
▪ Create & provide TRAILME information, learning and tutorial material to end and business users
▪ Operate and improve our B2C customer database and direct user communication
▪ Support organizers to monitor participants and maintain correct racer data
▪ Analyze and document B2C customer growth
Social Media Promotor
Key tasks
- Operate the digital marketing & social media presence of TRAILME in various social media platforms, e.g. Website, Facebook, Instagram, YouTube, etc. – initial setup, framework and corporate look and feel
- Prepare posts, articles, news, stories, interviews, blog, photos, video clips
- Maintain engagement reports and statistics
- Support the Go-To-Market plan for TRAILME
- Learn from similar platforms & Apps and create a best in class benchmarks
Customer Service Representative (Cantonese Speaking)
As we grow, we are looking for a motivated and versatile Customer Service Representative to join our team. This is a unique role for someone looking for a diverse job scope, combining customer service, back-office support, and content creation.
Key tasks
- Manage the customer relationship over the entire runner’s journey (communication, sign up and participation in events, user requests, database management)
- Support organizers and participants requests on reporting, record and result data management – inbound & outbound (email/whatsapp/call)
- Resolve customer issues and complaints with empathy and efficiency
- Operate customer service hotline (including on weekends/event periods)
- Develop and maintain customer service content, including how-to videos, email and
phone scripts, FAQs, and knowledge base articles - Maintain our customer database, accurate records of customer interactions and
transactions
Event & Project Management
As we grow, we are looking for a motivated and versatile Event & Project Manager to join our team. This is a unique role for someone looking for a diverse job scope, combining outdoor experience, managing the customers trail running project and our service for event organizers. We will expand our service platform and business cross Asia and need your drive to go the extra mile.
Key tasks
- Prepare and coordinate regular and virtual trail race events in partnership with race directors/event organizers (before, during and after the event)
- Prepare events, digital course marking and support the course deployment
- Organize and manage onsite operation and volunteer coordination
- Organize TRAILME product demos and prepare tutorial material
- Maintain our B2B customer database and end user communication
- Maintain the event calendar